RETURN POLICY

You have the right to change the product you received, within 20 calendar days from the date of sending the order and to request the
its replacement.
The return of the products in order to replace them, is not an act of withdrawal on your part.
By product change, we mean the replacement of the product with any product of your choice that is inside our electronic or physical
store.
We do not accept changes or returns of products whose original condition has changed.
To return one or more products you must contact the courier company that delivered the parcel stating that you wish
to return to www.papazogloujewellery .gr or to the physical store, in order to receive the parcel to be returned and to start the process.
Then place the item in its packaging with the barcode (if any) and its card, the order receipt and fill in the form you will find
in the bag to indicate what change you want to make (eg change in number, color or if you want a refund) and deliver the parcel to the courier.
Once we receive the package, the availability of the products you want to change is checked. If the product is available, we will make the change
and we will give it back to you.
In case one of the products is not available we will contact you to discuss the replacement of your order.
In case of change of proven defective products, they are exchanged for new ones.
In case the change is made, by agreement, with a more expensive product, you pay the difference and the new cash on delivery cost of € 2.00.
Of course you can avoid cash on delivery by depositing the difference in the bank.
In case of change, proven defective products, shipping costs will be borne by us.
In case the product to be changed, a) does not prove to be defective, it is returned to the buyer with shipping costs borne by him.
In case of change, the products should be in their packaging in intact condition and should be accompanied by the purchase document.
The replacement of the products takes place if the product to be replaced is returned to our Company in the same good condition that you originally received it.
We do not replace products that have dirt, damage, alterations, injuries or are not accompanied by all the documents you received from us.
Για οποιαδήποτε αλλαγή ή επιστροφή, θα πρέπει πρώτα να επικοινωνήσετε με εμάς, στο [email protected] ή στο τηλέφωνο 2103633566.